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General

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Frabelle MarketPlace is the official online shop of Frabelle Food Group. We offer a variety of meat, fish, seafood, snacks, bakery products and beverage to complete your grocery list.

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Visitors are able to register as customers by filling the registration form in this link. You may also directly log in using your Gmail or Facebook account.

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You may visit the My Account section of your account dashboard to update your information in this link

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Once you register, you will have access to exciting discounts and freebies. You will also be updated with our latest promos and newest product offerings. Earn 1 reward point equivalent to Php 1.00 for every Php 200.00 worth of purchase.

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Ordering

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Once you order, the products are taken from our state of the art cold storage system to our riders that have insulated bags with eutectic plates which preserves its freshnes and quality.

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Yes, an email notification will be sent once your preferred product is available if you choose to do so.

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Considering that our products are highly perishable, products may only be exchanged within 2 hours from placing the order.

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No, we don't have a physical store. But some of our products are available at selected supermarkets and markets.

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Yes, an invoice will be sent through email.

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Yes, there is an option under order history, just simply click 'reorder'.

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Yes, just click on 'Be Our Partner' on the home page.

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Yes, as long as the address for delivery is within Metro Manila only.

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Gift Card

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Search for the desired product, there will be an option to apply the gift card code during checkout.

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Yes, it will be credited back to your account.

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No, gift cards don't expire.

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Yes, it is transferrable. The website will require the code on checkout of every order.

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Payment

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Bancnet, BDO (over the counter and online), Gcash, Visa, MasterCard, BPI, Unionbank and Cash On Delivery (COD).

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Yes, it will be saved from your previous order. The details of your credit cards are protected under our Privacy Policy in this link.

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You can try reloading the page, then try again. You can also try other payment methods. If payment still failed, you may send an email to us so we can assist you.

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If the payment selected is through online banking or credit card, you will be charged upon check out. If you opted for COD, you will be charged upon delivery.

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Yes, points are as good as cash.

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No, we honor one discount code per transaction.

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Delivery

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Frabelle MarketPlace offers only regular shipping method that will be available from Frabelle's In-House Delivery. We can only deliver within Metro Manila.

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No, one address is required per order.

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For Metro Manila customers if the amount ordered is below Php 2,500, delivery fee is Php 150. Any order above Php 2,500, shipping rate will be free. For Cavite customers if the amount ordered is below Php 3,000, delivery fee is Php 300. Any order above Php 3,500, shipping rate will be free.

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There will be a 3-day lead time for delivery and pick up

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You will receive a notification the day before or on the day of the delivery date with the expected time of delivery of the products.

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We deliver within Metro Manila and areas of Laguna, Cavite and Bulacan only for now.

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Yes, we do have 1 pick-up point. That is located in Frabelle Marketplace Warehouse (08.00am-05.00pm) 1051 Northbay Blvd, Navotas City, 1485 Metro Manila.

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Once you receive a text notification, please notify that you will not be home to accept it and ask when will it be delivered again. If you do not notify us in advance and the delivery is arranged, please re-schedule the delivery with our customer service via live chat or email (customerservice@frabellemarketplace.ph). Additional delivery fees may apply.

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You can track your order on the website. View the order and order status will be posted.

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Any order above Php 2,500, shipping rate will be free.

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Return & Refund

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You may send a message to our customer service via live chat or email (customerservice@frabellemarketplace.ph) to inform your return concerns.

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You may send a message to our customer service via live chat or email (customerservice@frabellemarketplace.ph) to inform your return concerns.

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You can only return an item if it is wrong or damaged.

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